Personal Information: When you open an account or register for online banking with Southside Credit Union, we collect details such as your full name, date of birth, government-issued ID, mailing address, email address, phone number, and Social Security number, as required by law to verify your identity.
Financial Information: We collect account balances, transaction history, deposit and withdrawal records, loan applications, and other data needed to provide banking services and assess creditworthiness.
Usage Data: We automatically collect non-personal information such as IP addresses, browser type, device identifiers, and login activity to help secure your account and improve our services.
We use bank-grade encryption, multi-factor authentication, and continuous fraud monitoring to safeguard your data. Access to member records is restricted to authorized personnel who need it to perform their job duties, and all staff are bound by strict confidentiality obligations.
We use member information to open and service accounts, process transactions, underwrite loans, prevent fraud, comply with regulatory requirements, and communicate important account updates. We never use your data for purposes unrelated to serving you as a member.
No, Southside Credit Union does not sell, rent, or trade your personal information to outside parties for marketing purposes. We may share limited information with trusted service providers who help us operate our services, and only under strict confidentiality agreements.
Legal Disclosures: We may disclose member information when required by law, subpoena, or regulatory request, or to protect the rights, property, or safety of our members and institution.
Account Records: We retain account and transaction records for as long as your account remains active, and for a period afterward as required by federal and state financial regulations.
Closed Accounts: Records for closed accounts are retained for the period required by applicable law to support audits, dispute resolution, and regulatory compliance.
You may request access to the personal information we hold about you, ask us to correct inaccurate details, or contact our support team with any privacy concerns at any time.
